Shipping Policy

At CatchPro Shop, we’re as committed to your satisfaction as you are to landing the big one. Our premium saltwater fishing gear is built for performance, but we understand that sometimes you need to make adjustments to your tackle. Below you’ll find all the details about our shipping and return processes designed with anglers in mind.

Shipping Information

Our Hassle-Free Return Policy

We stand behind our corrosion-resistant saltwater fishing equipment, but if something isn’t right, we’ll make it right. Here’s how our return process works:

Return Eligibility

• Timeframe: 15 days from delivery date
• Condition: Items must be unused, in original packaging with all tags attached
• Proof of Purchase: Original receipt or order number required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Saltwater Terminal Tackle (used hooks, swivels, or other small components)
• Any items showing signs of use or saltwater exposure
• Personalized or custom-ordered equipment

Step-by-Step Return Process

1. Initiate Your Request: Email us at [email protected] with your return request (see template below)
2. Receive Authorization: We’ll respond within 2 business days with return instructions
3. Package Securely: Use original packaging if possible, include all accessories
4. Ship Your Return: Send to: CatchPro Shop Returns, 4702 Wilkinson Street, Nashville, US 37201
5. Confirmation: We’ll email you when we receive and process your return

Exchange Process

Follow the same steps as returns, but clearly indicate in your email:

• The item you wish to exchange
• The replacement product (from our current inventory)
• Any size/color/model preferences

We’ll cover standard shipping costs for exchanges of defective items.

Refund Information

• Processing Time: 3-5 business days after we receive your return
• Method: Original payment method (credit cards via Visa/MasterCard/JCB or PayPal)
• Deductions: Original shipping costs are non-refundable unless return is due to our error

International Returns

For our global customers (excluding Asia and some remote areas):

• You are responsible for return shipping costs
• Mark package as “Returned Goods” to avoid customs charges
• Refunds will be processed in USD

Damaged or Defective Items

If your saltwater fishing gear arrives damaged or defective:

• Contact us immediately at [email protected]
• Include photos of the damage/defect
• We’ll arrange a prepaid return label if needed
• We’ll expedite your replacement with the same corrosion-resistant quality you expect from CatchPro Shop

Last Updated: [Insert Date]